Last Updated: September 11, 2026
1. About This Policy
This Booking & Refund Policy explains the general terms that may apply when using Book Flight Assist for flight reservation assistance, booking-related services, flight changes, cancellations, and refund inquiries.
Specific terms may vary depending on the airline, fare type, ticket conditions, itinerary, and the applicable booking.
2. Booking Assistance
Book Flight Assist provides independent travel assistance to help customers review available flight options and booking information.
A request for assistance does not by itself guarantee that a particular flight, fare, seat, or itinerary will be available.
3. Booking Confirmation
A booking should be considered confirmed only after the applicable booking process has been completed and confirmation has been provided.
Customers should carefully review the travel dates, passenger information, itinerary, fare conditions, and other booking details before confirmation.
4. Prices and Availability
Flight prices and availability can change at any time due to airline inventory, demand, taxes, fees, fare rules, and other conditions.
Any price discussed before a booking is finalized may change. The applicable price and booking conditions should be confirmed before completing a transaction.
5. Service Fees
Where applicable, service fees may apply to certain travel assistance or booking services.
Any applicable fee should be communicated during the relevant booking process before the service is completed.
6. Flight Changes
Customers requesting a flight change may be subject to airline rules, fare restrictions, availability, fare differences, taxes, and applicable service fees.
A requested change cannot be guaranteed until it has been successfully processed and confirmed.
7. Flight Cancellations
Cancellation terms depend on the airline, ticket type, fare rules, timing of the cancellation, and other applicable conditions.
Customers should contact us as soon as possible if they wish to discuss a cancellation.
8. Refunds
Eligibility for a refund depends on the applicable airline and ticket rules, fare conditions, applicable laws, and the circumstances of the cancellation.
Not every ticket or fare is refundable. Some bookings may instead qualify for a credit, voucher, rebooking, or another option depending on the applicable terms.
A refund is not guaranteed unless the applicable booking terms confirm that the reservation is eligible for a refund.
9. Refund Processing
When a refund is approved, the processing time may depend on the applicable payment method, airline, booking provider, financial institution, and other processing requirements.
Customers should retain their booking confirmation and other transaction information when requesting assistance with a refund.
10. Non-Refundable Services or Fees
Certain service fees or charges may be non-refundable where permitted by the applicable terms. Any applicable non-refundable fee should be communicated before the relevant service is completed.
11. Airline Schedule Changes
Airlines may change flight schedules, departure times, routes, equipment, or other itinerary details.
When an airline changes or cancels a flight, available options may depend on the airline's policies and the specific ticket conditions.
12. Customer Responsibilities
Customers are responsible for reviewing their booking information and applicable travel conditions.
- Provide accurate passenger information.
- Review travel dates and itinerary details.
- Review fare and cancellation conditions.
- Keep booking confirmations and reference numbers.
- Contact us promptly when assistance is required.
13. Travel Documents
Customers are responsible for ensuring that they have the documents required for their journey, including identification, visas, entry permissions, and other travel documents where applicable.
Travelers should verify applicable requirements with the relevant authorities before traveling.
14. No Guarantee of Availability
We do not guarantee the availability of any particular airline, flight, fare, seat, route, or travel schedule.
15. Independent Travel Assistance Service
Book Flight Assist is an independent travel assistance service. We are not affiliated with, sponsored by, or endorsed by any airline unless explicitly stated.
Airline policies, schedules, fares, availability, cancellation rules, and refund decisions are determined by the applicable airline or service provider.
16. How to Request Booking or Refund Assistance
If you need assistance with a reservation, change, cancellation, or refund inquiry, contact our team:
Book Flight Assist
Phone:
17. Policy Changes
We may update this Booking & Refund Policy when necessary to reflect changes to our services, procedures, or applicable requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
18. Contact Us
For questions about bookings, cancellations, changes, or refunds, please contact us by phone.
Book Flight Assist
(855) 629-1914